(no subject)

[owsf2000]

*tosses third speedstream modem on the table without bothering to hook it up*

What the hell is wrong with these people? 4 people on tech, 4 different solutions mentioned - the last one tried to tell me the 1.15Mbps I was getting -was- ultra highspeed. Ultra highspeed at this isp is suppose to be 5.0 Mbps. Another technician is being sent by on monday afternoon with notes to give me a commtrend modem. If he tries to give me a speedstream I will be able to tell him where to stick it and demand the proper one. I will also give him both of these modems I have currently since the last speedstream that arrived today didn't even have a bloody return bag for the other modem. (Which I was told there would be one.) There was also a letter in with that third modem telling me my service would be activated on the 14th. :P So now there's also another potential problem after I get the proper modem. They might have reset the ultra high speed to regular highspeed.

There is a software cd for the highspeed internet - but I don't see how that could be the cause of the problem I'm having with the speed. In November I was directly connected to my old roommate's modem without software of any kind, and no other computer involved and was able to pull off over twice the speed I'm getting. And if it was important, you'd think the first technician would have mentioned it rather than just plugging in the modem and leaving me with a phone number to call tech for my username and password.

Regardless, 4 calls to tech at least over the last 3 weeks. Each one of them had a different solution, although those that consulted with the senior tech staff had no problems with the comtrend modem route regardless of what they were trying to do before talking to them. I think someone's staff needs a freaking refresher course.

Comments

[alessar.livejournal.com]

The software CD is probably only for people without Win XP, or for people who want a customized browser and that crap.

I got one with my SBC Yahoo! and it did install a connection monitoring agent. I don't need it though, I just don't get instant messages telling me when they're taking my area's service offline for maintenance. (When I first got DSL there was a lot of linework in the neighborhood and I did have a lot of short outages).

[kane-magus.livejournal.com]

Were it me, I'd have long since dumped those fools and tried to find an ISP that is at least semi-competent.

[owsf2000.livejournal.com]

There are only two real options around here, and I haven't heard problems with the other one as well. Shortly after I hung up the last time (about half an hour) I got a call back from someone else. Apparently the modem -is- correct and the firmware is also correct. The problem was that the port was limited to 1.6Mbps. It was suppose to be opened up for ultra highspeed. It is now going properly - and I presume the person cancelled the tech appointment for monday. If he calls before arriving I'll tell him not to bother. I'll be bringing the third modem down to the mall to the aliant dealer to return since I wasn't given a return bag this time. I'm also going to be contacting the billing dept tomorrow or monday to verify that I am set up for ultra highspeed as I requested. It might be that they have me set up for regular which means the problem originated a lot earlier than presumed.

But yeah. 5 calls to tech and getting 5 different ways to resolve the problem - one attempting to say that there was no problem at all and that I was just too far away from the servers to get maximum speed. I will get to the bottom of where the problem is before christmas. For now tho, full speed ahead.