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ARGH
I'm still waiting for the proper modem to be sent. It was suppose to arrive yesterday. I called today, went through sales like tech told me it was suppose to go when I called them last week and was promptly transferred to some other branch that isn't even an option from the main menu. That person told me they didn't see any PO for modem >_< and did one up to have sent to me. I mentioned the proper modem several times so it had damned well be correct. I was told it should arrive by friday. Needless to say I'm not going to wait around for it tomorrow. If I get a third SpeedStream in the mail I swear I'll be calling them up and raising hell. Or better yet, walking down to the main office in town and seeing if I can get any of the managers here to raise hell for me. There's a certain level of incompetence I can shrug off from an ISP, and they're already toeing the line in the first month.
1. Was told via phone that someone would be by Saturday to hook up my internet. - Lost half a weekend, nobody showed up. Following monday the technician called and said he'd be by soon - apparently the techs don't work on Saturday.
2. Tech dropped by half an hour later than planned. Checked setup and noticed he had no work to do. (The room was already set up for dsl from previous people apparently.) He leaves me with the modem. He was suppose to have my username/password thing on the work order. Not there. Tells me the number to call for tech support and leaves me with the first wrong modem.
3. After a call, I manage to get online. But notice quickly that the modem wasn't doing as much as it's suppose to be doing.
4. Call Tech support, they blame it on the firmware in the modem. They put an order in for a new one.
The new one arrives the next day - still a speedstream. and the box proudly announces it has the SAME FIRMWARE.
5. Called again. Person on the line tells me firmware shouldn't matter, all modems work for all their services. However, the network cards in town here don't work with speedstreams so they were suppose to leave a different modem altogether. They put in an order (supposedly.)
6. 3 days later of waiting around, no modem. I call up. That person says according to sales, the po was put in for it just yesterday, and it should be here by tuesday. (yesterday) Queue the waiting around for another 3-4 days until today.
And you see the stuff that happened today above everything. I'm starting to seriously consider going with another provider at this point, because I -know- they're still going to charge me for the ultra highspeed anyway at the end of the month. The finisher will probably be determined by the phone bill itself. the long distance plan tied to the bill is suppose to include free long distance. I've only made one call this month. That call was only on last sunday night. The long distance is suppose to be tied (for some reason) to the internet service. So if not having the proper modem has caused me to be charged for that call, it may well be the final nail in the coffin unless they reverse it. (And I don't care if it ends up only being a 2 dollar call.)
1. Was told via phone that someone would be by Saturday to hook up my internet. - Lost half a weekend, nobody showed up. Following monday the technician called and said he'd be by soon - apparently the techs don't work on Saturday.
2. Tech dropped by half an hour later than planned. Checked setup and noticed he had no work to do. (The room was already set up for dsl from previous people apparently.) He leaves me with the modem. He was suppose to have my username/password thing on the work order. Not there. Tells me the number to call for tech support and leaves me with the first wrong modem.
3. After a call, I manage to get online. But notice quickly that the modem wasn't doing as much as it's suppose to be doing.
4. Call Tech support, they blame it on the firmware in the modem. They put an order in for a new one.
The new one arrives the next day - still a speedstream. and the box proudly announces it has the SAME FIRMWARE.
5. Called again. Person on the line tells me firmware shouldn't matter, all modems work for all their services. However, the network cards in town here don't work with speedstreams so they were suppose to leave a different modem altogether. They put in an order (supposedly.)
6. 3 days later of waiting around, no modem. I call up. That person says according to sales, the po was put in for it just yesterday, and it should be here by tuesday. (yesterday) Queue the waiting around for another 3-4 days until today.
And you see the stuff that happened today above everything. I'm starting to seriously consider going with another provider at this point, because I -know- they're still going to charge me for the ultra highspeed anyway at the end of the month. The finisher will probably be determined by the phone bill itself. the long distance plan tied to the bill is suppose to include free long distance. I've only made one call this month. That call was only on last sunday night. The long distance is suppose to be tied (for some reason) to the internet service. So if not having the proper modem has caused me to be charged for that call, it may well be the final nail in the coffin unless they reverse it. (And I don't care if it ends up only being a 2 dollar call.)