Yeah, if you get a reply at all, it will probably just be them telling you that it's a Sony problem and not theirs (while Sony, in turn, will likely claim it's a Sega problem and not theirs). I've tried to deal with (http://kane-magus.livejournal.com/405911.html) Sony customer service before (http://kane-magus.livejournal.com/408218.html) and it wasn't fun, and that was back when they apparently still actually had email support, which as you say, it doesn't appear they have anymore. The most I saw on the website was a "talk to live chat" thing, but when I clicked that, it just redirected to the page showing the Twitter and forum bullshit, with no sign of a live chat to be had anywhere that I could tell. They did have phone numbers to call, if you wanted to bother with that. I usually don't, but the times I do (http://kane-magus.livejournal.com/193602.html), it always made me wish that I'd done that to start with rather than screwing around with the microbrained email support people, who typically just scan your emails for keywords and then send a form reply back, if even that much. Generally speaking, I've just found that customer service sucks (http://kane-magus.livejournal.com/tag/customer%20service%20sucks) altogether.